Start with the account and device that show the problem.
Tuneris support can help with account access, pairing, subscriptions, device state, synchronization, and safe remote settings. It cannot supply or repair third-party media subscriptions.
Quick checks
Device pairing
Keep the QR or manual code visible, sign in as the account owner, and confirm the code has not passed its ten-minute expiry.
Purchase or restore
Confirm the device is paired to the same account used for purchase. Use Restore Purchase before buying another base plan.
Remote settings
Keep the device online until the portal shows an acknowledgement. Android storage folders and permissions must still be chosen on the device.
Cloud synchronization
Leave the device online, confirm it has an active slot, and check Notifications for an offline, stale-sync, update, or integrity warning.
What to include
Send the privacy-safe support reference shown under Help & info, app version/build, the exact action that failed, approximate time and time zone, any visible P-series playback error code, and whether the issue affects one device or the whole account. Screenshots are useful when they do not expose provider URLs or personal information.
Support does not need your Google password, magic sign-in link, playlist URL or password, full payment-card number, PIN, device private key, token, email embedded in provider metadata, or a legacy beta recovery code.
No recovery key required
Your normal account sign-in is enough to manage or remove a TV. Tuneris protects synchronized secrets with account-managed encryption keys wrapped by Google Cloud KMS, so there is no customer encryption key or recovery code to remember. Support personnel cannot directly retrieve plaintext account keys, provider credentials, or PIN verifiers; authenticated product services perform narrowly authorized, audited key operations when required.
Account data and billing
Use Data & privacy for exports and authenticated deletion. Use Subscription for website billing management. Google Play purchases must be managed through Google Play. See the cancellation and refund policy before submitting a billing request.