Five devices are included from the start.

Published plans

Monthly, annual, and lifetime bases are sold on the website; Google Play supports the recurring bases and the lifetime base. Annual add-ons and repeatable lifetime +5 packs are website-only Stripe purchases. Every add-on requires paid base access.

Signup trial

A newly created customer account receives its one no-card trial when the owner first completes verified sign-in. The current default is seven days and the exact duration shown on the account controls. Requests for an unverified sign-in link, device identities, administrator identities, existing accounts, and permanent accounts created by an administrator do not start a trial.

A purchase applies its device capacity immediately without adding another trial allowance. For a recurring website purchase, billing begins at the exact trial end. Google Play uses the closest available trial offer when at least three days remain; nearer the end, Play may charge immediately and Tuneris defers the first renewal so the paid month or year follows the remaining account trial.

Renewal and device allowance

Recurring products renew until cancelled. Lifetime products are charged once and do not renew. Lifetime means ongoing access to the purchased device allowance for the operating life of the Tuneris service; it does not include media subscriptions or a guarantee that the service will operate forever. A lifetime base and one monthly or annual base intentionally stack to ten devices; simultaneous monthly and annual bases still count as one recurring five-device base. Active add-ons add their stated units while any paid base exists.

If every paid base disappears, add-ons become dormant. Lifetime add-ons reactivate if paid base access returns; recurring add-ons follow the cancellation state shown by Stripe. If a refund, lost dispute, or Play revocation reduces the allowance below the registered count, excess devices are suspended rather than erased.

How to cancel

• Website purchase: Sign in, open Subscription, and use the billing portal to cancel the applicable base plan or add-on.
• Google Play purchase: Cancel from Google Play under Payments & subscriptions, then Subscriptions. Tuneris cannot cancel a Play subscription from the website.

Uninstalling the app, removing a device, or deleting a local playlist does not cancel renewal. Unless checkout or applicable law says otherwise, cancellation stops the next renewal and access continues through the already-paid period.

Refunds

Refund eligibility depends on the purchase channel, the circumstances, and applicable consumer law. A refunded, revoked, or successfully charged-back lifetime purchase no longer supplies permanent device capacity. For Google Play purchases, use Google Play’s refund and support process. For website purchases, contact Tuneris support with the account email, charge date, amount, and a short explanation. Do not send full card numbers, passwords, provider credentials, or PINs.

Request help with a website charge Messages go to support@twentythreedev.com.

Billing problems

If entitlement does not update after payment, use Restore Purchase on the device, confirm that the device is paired to the correct owner account, and then contact support with the payment channel and approximate transaction time. Do not purchase the same base through a second channel as a troubleshooting step.